Refund and Returns Policy

One year warranty on all machines.

Should you wish to return your equipment it must be done within 7 days of delivery. After 7 days there will be no refunds. We will exchange or repair should an issue arise after the 7 day period.

If you need to replace a part for the machine within a year, the part will be replaced for free.

Grahl equipment will not be held responsible for any problems caused from treatments should any problems arise.

The machine owner must make sure the machine is not used on clients who have a pace maker, cancer, epilepsy, heart conditions, blood disease or have any plates or metal objects inside their body. The machine owner must ensure that all therapists / operators are thoroughly trained before allowing them to use any equipment on clients.

Liposlim Heads have a 6 month warranty.

Derma Pens and all facial probes have a 6 month warranty.